If you and your colleagues can’t immediately recite your customer promise, now’s the time to commit it to words. Here are our thoughts on how to approach it.

An effective mission statement won’t simply talk about your customers. It will also use their words — to show your employees what your organisation looks like through the eyes of those you serve. 

12 tips to get investment, win new clients and inspire your team in 2025 — drawn from some of our favourite projects in 2024.